Swyng

Terms of service

Terms of service for Swyng golf gift vouchers and experiences.

Swyng – Terms and Conditions

1. Overview

This website is operated by Swyng Experiences Ltd, trading as Swyng. By using our site and purchasing our products, you agree to be bound by the terms and conditions set out below. These Terms apply to all users of the website, including browsers, customers, and anyone accessing the site.

By using our site or purchasing a gift voucher, you agree to these Terms. If you do not agree, please do not use our services.

2. Our Services

Swyng sells digital gift vouchers that can be redeemed for golf experiences at participating venues. These vouchers are delivered via email and are not issued as physical cards.

Swyng acts as the issuing party of the voucher, while the golf experience is delivered by an independent third-party venue. We do not directly operate any golf venues.

3. Voucher Terms

  • Vouchers are valid for 12 months from the date of purchase unless otherwise stated.

  • Vouchers can only be redeemed through the Swyng platform or as instructed within the voucher.

  • Vouchers are non-refundable once issued, except where required by UK consumer law.

  • Vouchers are non-transferable, cannot be resold, and have no cash value.

  • No change will be given if the full value is not used.

  • Lost or deleted vouchers may be reissued at our discretion, provided adequate proof of purchase is submitted.

  • If a golf venue listed becomes unavailable, we will offer an alternative venue of equal or greater value.

  • By purchasing a digital gift voucher, you agree that delivery will begin immediately after purchase and, as such, you waive your 14-day right to cancel under the Consumer Contracts Regulations, unless the voucher has not been emailed or accessed.

  • We collect and process personal data in accordance with our Privacy Policy.

4. Pricing & Payment

  • All prices are listed in GBP (£) and include VAT unless otherwise specified.

  • We reserve the right to update prices at any time without prior notice.

  • Payments are processed securely via our ecommerce platform. We do not store full payment card details.

5. Order Process & Delivery

  • After completing payment, vouchers will be delivered by email to the address you provide.

  • You are responsible for entering a correct and accessible email address.

  • If you do not receive your voucher within 2 hours of purchase, please contact us at support@swyng.co.uk.

6. Booking & Venue Availability

  • Voucher holders must book directly with the venue or through Swyng’s booking process, as outlined in the voucher.

  • Booking is subject to the venue’s availability, operating policies, and weather conditions. Swyng does not guarantee any specific date or time of booking.

  • Swyng is not responsible for cancellations, rescheduling, or closures by partner venues.

7. Cancellations & Refunds

Please refer to our Refund Policy for details on cancellations, exchanges, or statutory rights.

8. Accuracy of Information

We aim to keep all product and venue information accurate, but we do not guarantee that all descriptions, availability, or pricing are error-free. We reserve the right to correct any errors without prior notice.

9. Your Account

When making a purchase, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account details.

10. Prohibited Use

You must not:

  • Use our site for any unlawful or fraudulent purpose

  • Interfere with or disrupt the security or functionality of our website

  • Attempt to gain unauthorised access to our systems

  • Reproduce or resell Swyng content or vouchers

11. Third-Party Services

Some content and links on our website may direct you to third-party sites. We are not responsible for the content, accuracy, or services provided by these third parties.

12. Intellectual Property

All content on this website, including our branding, images, text, and code, is the property of Swyng or its licensors. You may not copy or reuse content without written permission.

13. Limitation of Liability

To the fullest extent permitted by law, Swyng shall not be liable for:

  • Any loss resulting from the failure or delay in delivering experiences by third-party venues

  • Indirect, incidental, or consequential losses

  • Any claim arising after the voucher expiry date

  • As a digital voucher provider, Swyng is not responsible for the delivery, condition, or quality of the experience provided by third-party venues.

Our total liability shall not exceed the amount paid for the voucher in question.

14. Indemnity

You agree to indemnify and hold harmless Swyng, its employees, and partners from any claims, damages, or losses arising from your breach of these Terms.

15. Termination

We reserve the right to suspend or terminate your access to our services if we believe you have breached these Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

17. Changes to These Terms

We may update these Terms from time to time. Continued use of our website or services following changes indicates your acceptance of the updated Terms.

18. Contact Information

If you have any questions, please contact us:

Legal Entity Name: Swyng Experiences Ltd

Trading Name: Swyng

Company Number: 16406010

Operational Address: Swyng Experiences Ltd, 10 Saint John Street, Chester, CH1 1DA, United Kingdom

Email: support@swyng.co.uk